8/20/2019

5+5 Rules for real laying professionals

Professional laying is the basis for a durable and satisfying floor.

The Consumer Code identifies the various responsibilities of the artisan company that deals with the laying of products, so professional laying must follow a regulated procedure.

Good execution is defined in normative terms as "workmanlike manner", but there are also unwritten rules that make it possible to give the work a superior quality.

The 5+5 rules that Skema has defined and uses in its courses for professionals in the laying industry, are intended to define a working procedure that considers the before, during and after the installation, especially in residential contexts, because when we talk about quality is useful to be able to demonstrate it in practice, with little attention and care of their job, and consumer satisfaction.

True professionals know them and apply them to every intervention.

Skema has dedicated a space inside the Officina@Work area, the place where training courses are held and where, in an environment that recreates typical situations in which professionals lay on the floor, on the wall or on the ceiling, they can also learn the 5+5 rules of good installation in practice.

Before you get to work:

  1. Observe
  2. Prepare
  3. Clean
  4. Plan
  5. Start

These are the first 5 rules for organizing work in an optimal way. A responsible and reasoned work starts from observing the space in which you work, understanding the peculiarities, the possible problems and then identify the solutions to be applied.

Knowing which materials, which equipment will be needed, where to place the packed floor and how long before installation, is part of the preparation of the work, preparatory actions for the plan of what will be done, sequencing the operations and creating an operational plan. Even the cleaning, before and during the laying work, is as important as the final cleaning, a sign of professionalism, but above all of respect for the customer and for the work.

After you finish

The 5 post-work rules mainly concern communication with the end customer, so when it's all over, talk to the customer about:

  1. Cleaning - Products
  2. Maintenance
  3. Furniture- rubber feet
  4. Disposal
  5. Restores

It is at this stage that the customer will be able to perceive the quality of the work carried out and the product installed, so those moments of dialogue with the customer should not be underestimated: they are his training.

The idea is to train its customer-installers to offer a continuity between the promised quality during the sale with the verified quality in the life of the product.

When cleaning surfaces, it is important to explain which products to use and which to avoid. It is useful to understand the difference between cleaning and maintenance and to indicate the actions to be taken in case of small repairs.

How to protect floors from incorrect use, the use of doormats, protective rubber feet, the use of cleaning machines and everything indicated in the documents in the packaging; documents that the professional is obliged to leave to the consumer, such as a management manual.

Without forgetting today the environmental aspect, the disposal of packaging, but also the disposal of products if, after many years, you want to replace them. The customer may want to know how to behave in case of heavy furniture but also know how to dispose of the products, a procedure illustrated in the DOP in the Download section of the Skema website.

A red thread that starts from the product and goes straight into the home of our end customers, because satisfaction is the end of the work of all of us.

All this information allows to give added value to what has been done and helps to highlight the quality of a work done in a workmanlike manner, by true professionals of the laying.

 

 

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